Returns & exchanges
MarMar Copenhagen accepts returns within 30 days of receiving your order.
If you wish to exercise your right of withdrawal, you must notify us within 14 days of receiving your order. You then have an additional 14 days to return the item to us.
How to register your return or exchange
Return and exchange option 1:
We offer an easy and digital return and exchange process for the following countries*: Sweden, Austria, Belgium, Czech Republic, Finland, Germany, Netherlands, France, Italy, Spain, Poland
*If you do not see your country on the list, please reach out to us at shop@marmar.dk
You can easily register your return or exchange via our return portal here.
- Log in using your order number and the email address you used when placing your order.
- Select the items you wish to return or exchange and enter the exact quantity.
- Choose whether you would like a refund or an exchange for another item from the webshop.
- If you choose a refund, you can purchase a return label. The return cost will be shown in the return portal.
- Pack the items securely in the original packaging in which they were delivered and send the parcel according to the instructions in the return portal.
Your first exchange for an order is free of charge. If you wish to exchange items from the same order again, the standard return fee will apply.
Multiple orders in the same parcel
You are welcome to return items from multiple orders in a single return parcel. However, you must register each order separately in the return portal and specify the exact number of items you are returning from each order. We will only charge one return fee, even if you return multiple orders in the same parcel. Please contact our customer service at shop@marmar.dk if you have been charged more than one return fee.
Return and exchange option 2:
If you are returning an order from a country that is not supported by our return portal or prefer not to use our return portal, please arrange the return shipment yourself using your preferred carrier. You are responsible for the return shipping costs.
Please contact us at shop@marmar.dk and let us know which items you wish to return.
Your return parcel must be sent to:
Pakkecenter Nord
Østre Fælledvej 8
9400 Nørresundby
Denmark
Att.: MarMar Copenhagen, webshop returns
We only accept parcels delivered directly to the address above. You must therefore select business delivery. Parcels sent to parcel shops, drop-off points, or collection points will not be accepted.
We recommend sending your return parcel with tracking and always keeping your proof of postage. MarMar Copenhagen is not responsible for return parcels lost in transit.
If you wish to exchange an item, please place a new order in the webshop.
Conditions for Returns and Exchanges
When returning or exchanging items, you are responsible for ensuring that they are securely packaged.
If an item is not received in the same condition as when you received it, we may deduct an amount from your refund corresponding to any reduction in the item's value.
Please make sure that the item is placed in the correct polybag and that the sticker on the bag matches the sticker on the item's hangtag.
Returning a Gift
If you have received a gift that you wish to return, the amount will be refunded to the purchaser's payment card. Unfortunately, we cannot refund the amount to a different account. If you would like a refund, please contact the person who gave you the gift.
Alternatively, in some cases, we may be able to offer a gift voucher for the corresponding amount, which will be sent directly to you as the gift recipient. Please contact us at shop@marmar.dk before returning the gift if you would like this option.
Refunds
Once we have received and processed your return, we will refund the amount to the payment method used for the original purchase.
Please note that processing may take longer if the number of items returned does not match the quantity registered in the return portal, or if the return has not been registered correctly.
It may take a few days for the funds to appear in your account, depending on your bank.