Unfortunately, we are unable to add new styles to your order once it has been placed. If you would rather cancel the order and place a new order, please contact us as soon as possible by email shop@marmar.dk or phone (+45) 3163 3536. We can only cancel orders that have not yet been processed in our warehouse.

Unfortunately, it is not possible to change the color or size of a style once your order has been placed. If you would rather cancel your order and place a new one, please contact us as soon as possible by email at shop@marmar.dk or by phone at (+45) 3163 3536. We can only cancel orders that have not yet been processed.

If you have regretted your order and want it cancelled, please write to us at shop@marmar.dk or call us on (+45) 3163 3536 as soon as possible. We can only cancel your order if it has not yet been processed in our warehouse.

Your discount code can be entered at check out, and you will immediately be able to see the discount deducted from the applicable products in your cart.

Only one discount code can be used per order and cannot be combined with other promotions.

After you have completed your purchase, you will receive an email with your order confirmation. If you do not receive a confirmation of your order, it may be due to one of the reasons below:

• Your order has not been confirmed yet

• Your order confirmation has ended up in your spam filter

• Your email address is incorrect

Contact us by email shop@marmar.dk or phone (+45) 3163 3536 and we will ensure that you resend your order confirmation.

If you discover an error in your delivery address, phone number, email or other customer information on your order, please contact us as soon as possible either by writing an email to shop@marmar.dk or calling (+45) 3163 3536. Please provide your order number so that we can easily help correct the information. If your order has been shipped from our warehouse, we are unfortunately unable to make changes to the delivery address.

Orders are usually shipped from our warehouse within 1-3 business days. However, during sales periods, longer processing times may occur. When your order is packed and ready to be shipped, you will receive a delivery confirmation with a tracking link.

According to current legislation, we will only withdraw your money when the order has been sent.

Unfortunately, we do not offer gift wrapping or adding trade-in tags to products purchased on our webshop. However, the price is not stated on the product.

You can buy a nice gift bag with your order, but this requires that you have the opportunity to put the gift in the bag yourself. You can find the gift bag here.

Orders are usually shipped from our warehouse within 1-2 business days.

However, the total delivery time depends on recipient country and shipping method. Please find Shipping & Delivery information here.

As soon as your order has been packed, you will receive a Shipping confirmation from us. Within a few days (depending on the estimated delivery time), you will then receive an email from our shipping partners such as Coolrunner, Homerunner, Bring, Hermes, DHL, DHL Express, or a local carrier, depending on the delivery option you have selected. If you do not receive this message, we recommend checking your spam folder.

Please note: If you haven’t received your order within 4-5 business days after being notified that the package is on its way, please contact us immediately at shop@marmar.dk and we will initiate a search for the package. (Delay might occur on international shipping, if the package is held at customs and during busy periods)

Shipping costs depend on the delivery country and your total purchase amount. The exact shipping costs will be informed upon checkout. Do you want to know the shipping costs and possible free shipping limit before checkout, please see here.

Free shipping depends on the delivery country as well as the total amount of your order.

You can see the minimum purchase amount required to qualify for free shipping, as well as the countries where it is offered here.

Once your order leaves our warehouse, you will receive an email with a shipping confirmation containing a tracking link.

If you have not received an email from us, please check your spam folder and make sure that your email address was entered correctly.

If you have any questions about the whereabouts of your parcel, you are welcome to contact us at shop@marmar.dk. Please include your order number in your email.

In the event that the selected parcel shop/parcel box is full, the nearest available parcel shop/parcel box will be used as the pickup location.

If your package has been returned to us, it may be due to one of the following reasons:

• There was no one home to receive the package at the delivery address

• The package was not collected from the parcel shop/parcel box within a given time period

• The delivery address was incorrect or required information was missing

If we receive your package back at our warehouse, it will either be possible to have the package resent or we can refund you the amount within 14 days of receiving the package.

If your order status at your tracking link shows as "Delivered" but you haven't received the package, we recommend taking the following steps before contacting us:

 • Check any secure or common drop-off spots around your address where the courier might have left the parcel.

 • Ask your neighbors, as they may have accepted the parcel on your behalf.   

 • Visit your local post office or pickup point with your ID and tracking number to check if it has been held there.

If you've completed these steps and still can't locate your package, please reach out to our Customer Service immediately at shop@marmar.dk. We’ll work quickly to help resolve the issue
with our logistics department.

We accept the following payment cards: Visa, American Express,MasterCard, Maestro and Union Pay. It is also possible to checkout with Union Pay, Apple Pay, Google Pay and Shop Pay.

In addition, Dutch customers can pay with iDEAL and Belgian customers can pay with Bancontact.

When you choose to pay by credit card, a reservation of the purchase amount is automatically made. This is to ensure that there is coverage for the purchase you have made. When the order is shipped, the purchase amount is deducted and the reservation is thus removed.

According to current legislation, we will only withdraw your money when the order has been shipped.

If you have changed your mind about your purchase, you are welcome to return it to us. We accept returns made within 30 days of receiving your order. Once you have notified us that you wish to cancel your purchase, you have 14 days to return the item to us.

Please send us an email regarding your return request at shop@marmar.dk.

Read more about our return policy and how to purchase a return label here.

If you wish to exchange an item for a different size, color or style, please place a new order on our webshop. The item you do not wish to keep must be returned to our warehouse.

If your return form has been lost, you can always download a new one here

You can find your order number in the confirmation email you received after placing your order. The order number may, for example, look like 01010#

As soon as we have received and accepted the returned items, the refund will be issued and you will receive a refund notification by email. Please note the refund will be credited to the credit card originally used for purchase of the items, minus import taxes or import duties incurred, if any. The original shipping charges will not be refunded unless the entire order is returned.

Please note that it can take up to 10 business days for the refund to appear in your account.

We may hold back the payment until we have received the article, unless you send documentation that you have returned it.

We are of course very sorry if you have received the wrong item or a damaged product, and are ready to help at shop@marmar.dk . Please send us your order number and a picture and we will look into the matter.

If you receive your order and a product is missing from your original order, we ask you to investigate the following:

• The style is on the delivery note…

If the product appears on the delivery note, our warehouse has made a packaging error, and we therefore ask you to contact us at shop@marmar.dk

• The style is not on the delivery note…

If the product is not on the delivery note, it unfortunately means that there has been an error with our inventory and that we have not been able to deliver your entire order. We always inform you of this by email before an order with a shortage is shipped, however, the email may end up in your spam filter. In cases where a style on your order has been sold out, we will only deduct an amount corresponding to the delivered goods.

We always strive to make products of the highest quality, and are therefore sorry to hear that you have had a bad experience with one of our products. If your product was purchased in a store or online from one of our retailers, please contact the place of purchase who will help resolve the issue.

If your product was purchased on our website, you can submit your complaint here and we will help you as soon as possible.

If you have any questions regarding your complaint, please write to shop@marmar.dk.

We are always happy to help send a new button so that your clothes can be worn again. If we don't have a button similar to the one you lost, we can sometimes get one and otherwise we always find a good solution.

Contact our customer service at shop@marmar.dk – please provide the order number, a description of the product and send a picture.

Yes, we are always happy to help guide you in choosing the right size. Send us an email at shop@marmar.dk and let us know which style and measurements you would like to know.

We always recommend that the size is chosen based on the child's height. The age is indicative as children grow at different rates. Our size guide is available next to each product on the webshop and can help you decide which size to choose. You can also see our size guide here.

You are also always welcome to contact us by email shop@marmar.dk or phone (+45) 3163 3536, and we will guide you in choosing the right size as best we can.