Hvornår skal jeg bestille for at være sikker på levering inden jul?
For at være sikker på, at din pakke når frem inden jul, anbefaler vi, at du bestiller senest den 19. december kl. 14.00.

Hvorfor er min pakke leveret i en anden pakkeshop end den, jeg har valgt?
I den travle juletid kan der opstå situationer, hvor fragtfirmaerne er nødt til at levere din pakke til en anden pakkeshop end den ønskede – typisk på grund af pladsmangel.

Hvad er leveringstiden i december?
Vi gør os umage for at sende alle ordrer, der er lagt inden kl. 14, samme dag. I december kan der dog være lidt længere leveringstid end normalt, så vi anbefaler at bestille i god tid.

Kan jeg ændre eller annullere min ordre?
Når en ordre er afgivet, går den straks i behandling på vores lager for at sikre hurtig afsendelse. Derfor er det desværre ikke muligt at ændre eller annullere ordren, når den først er sendt afsted.

Vi tilbyder udvidet returret på alle ordrer lagt i perioden 1. november til 22. december 2025.

Varer købt i denne periode kan returneres frem til den 31. januar 2026.

Beløbet tilbageføres til det betalingskort, der blev anvendt ved købet.

Du kan læse mere om returnering og ombytning under Returnering & Ombytning.

Har du spørgsmål til en julegave købt på marmar.dk, er du altid velkommen til at kontakte os på shop@marmar.dk.

Er gaven købt hos en af vores forhandlere, bedes du henvende dig direkte til dem.

Vi tilbyder desværre ikke indpakning af julegaver eller personlige kort.

Det er dog muligt at tilkøbe en gavepose, som sendes usamlet – så du selv kan lægge gaven i posen.

Find gaveposen her.

Unfortunately, we are unable to add new styles to your order once it has been placed. If you would rather cancel the order and place a new order, please contact us as soon as possible by email shop@marmar.dk or phone (+45) 3163 3536. We can only cancel orders that have not yet been processed in our warehouse.

Unfortunately, it is not possible to change the color or size of a style once your order has been placed. If you would rather cancel your order and place a new one, please contact us as soon as possible by email at shop@marmar.dk or by phone at (+45) 3163 3536. We can only cancel orders that have not yet been processed.

If you have regretted your order and want it cancelled, please write to us at shop@marmar.dk or call us on (+45) 3163 3536 as soon as possible. We can only cancel your order if it has not yet been processed in our warehouse.

Your discount code can be entered at check out, and you will immediately be able to see the discount deducted from the applicable products in your cart.

Only one discount code can be used per order and cannot be combined with other promotions.

After you have completed your purchase, you will receive an email with your order confirmation. If you do not receive a confirmation of your order, it may be due to one of the reasons below:

• your order has not been confirmed yet

• your order confirmation has ended up in your spam filter

• your email address is incorrect

Contact us by email shop@marmar.dk or phone (+45) 3163 3536 and we will ensure that you resend your order confirmation.

If you discover an error in your delivery address, phone number, email or other customer information on your order, please contact us as soon as possible either by writing an email to shop@marmar.dk or calling (+45) 3163 3536. Please provide your order number so that we can easily help correct the information. If your order has been shipped from our warehouse, we are unfortunately unable to make changes to the delivery address.

Orders are usually shipped from our warehouse within 1-3 business days. However, during sales periods, longer processing times may occur. When your order is packed and ready to be shipped, you will receive a delivery confirmation with a tracking lin.

According to current legislation, we will only withdraw your money when the order has been sent.

Unfortunately, we do not offer gift wrapping or adding trade-in tags to products purchased on our webshop. However, the price is not stated on the product.

You can buy a nice gift bag with your order, but this requires that you have the opportunity to put the gift in the bag yourself. You can find the gift bag here

Delivery time depends on the destination country. The estimated delivery time was provided when you placed your order.

As soon as your order has been packed, you will receive a Shipping confirmation from us. Within a few days (depending on the estimated delivery time), you will then receive an email from our shipping partner (such as Coolrunner, DHL Connect, etc.) with information that your order is ready for delivery or pick-up.

If you do not receive this message, we recommend checking your spam folder.

MarMar Copenhagen offers shipping prices from 29,- DKK. Shipping prices and delivery provider are provided when you go to check out.

We offer free shipping on orders over 600,- DKK with delivery in Denmark to your nearest parcel shop. Orders under 600,- DKK are shipped with shipping prices from 29,- DKK in Denmark.

When your order leaves our warehouse, you will receive an email with a delivery confirmation containing a tracking link. If you have not received an email from us, please check your spam filter and make sure your email address has been entered correctly. If you have any questions about where your package is, please send an email to shop@marmar.dk . Please include your order number.

In the event that the selected parcel shop/parcel box is full, the nearest available parcel shop/parcel box will be used as the pickup location.

If your package has been returned to us, it may be due to one of the following reasons:

• There was no one home to receive the package at the delivery address

• The package was not collected from the parcel shop/parcel box within a given time period

• The delivery address was incorrect or required information was missing.

If we receive your package back at our warehouse, it will either be possible to have the package resent or we can refund you the amount within 14 days of receiving the package.

If you experience problems with the delivery of your order, you are always welcome to contact us, either by email shop@marmar.dk or by phone (+45) 3163 3536.

We accept the following payment cards: Visa, American Express, UnionPay, MasterCard and Maestro. You can also pay with Shop Pay, Apple Pay, Google Pay and MobilePay.

When you choose to pay by credit card, a reservation of the purchase amount is automatically made. This is to ensure that there is coverage for the purchase you have made. When the order is shipped, the purchase amount is deducted and the reservation is thus removed.

According to current legislation, we will only withdraw your money when the order has been sent.

If you have regretted your purchase, you are welcome to send it back to us. We accept returns made within 30 days of receipt of the order. Once we have been notified that you wish to regret your purchase, you have 14 days to send the item back to us. Please send us an email regarding your wish to return at shop@marmar.dk . Read more about our return policies here .

If you wish to exchange an item for a different size, color or style, please place a new order on our webshop. The item you do not wish to keep must be returned to our warehouse.

If your return slip has been lost, you can always download a new one here .

You can find your order number in the confirmation email you received after placing your order. The order number may be called 0101DK, for example.

Once your return package has been registered with us, you will receive an email regarding the refund. All refunds will be made no later than 5 business days after the return package arrives at our warehouse, after which the money should be visible in your account within a few days. If you have paid with MasterCard, it may take up to 30 days before the money is visible in your account. Payments made with MobilePay will be refunded to the payment card linked to your MobilePay account.

We are of course very sorry if you have received the wrong item or a damaged product, and are ready to help at shop@marmar.dk . Please send us your order number and a picture.

If you receive your order and a product is missing from your original order, we ask you to investigate the following:

• The style is on the delivery note…

If the product appears on the delivery note, our warehouse has made a packaging error, and we therefore ask you to contact us at shop@marmar.dk

• The style is not on the delivery note…

If the product is not on the delivery note, it unfortunately means that there has been an error with our inventory and that we have not been able to deliver your entire order. We always inform you of this by email before an order with a shortage is shipped, however, the email may end up in your spam filter. In cases where a style on your order has been sold out, we will only deduct an amount corresponding to the delivered goods.

We always strive to make products of the highest quality, and are therefore sorry to hear that you have had a bad experience with one of our products. If your product was purchased in a store or online from one of our retailers, please contact the place of purchase who will help resolve the issue.

If your product was purchased on our website, you can submit your complaint here and we will help you as soon as possible.

If you have any questions regarding your complaint, please write to shop@marmar.dk.

We are always happy to help send a new button so that your clothes can be worn again. If we don't have a button similar to the one you lost, we can sometimes get one and otherwise we always find a good solution.

Contact our customer service at shop@marmar.dk – please provide the order number, a description of the product and send a picture.

Yes, we are always happy to help guide you in choosing the right size. Send us an email at shop@marmar.dk and let us know which style and measurements you would like to know.

We always recommend that the size is chosen based on the child's height. The age is indicative as children grow at different rates. Our size guide is available next to each product on the webshop and can help you decide which size to choose.

You are also always welcome to contact us by email shop@marmar.dk or phone (+45) 3163 3536, and we will guide you in choosing the right size as best we can.