Personal Data Policy
General
At MarMar Copenhagen, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store and share your personal data when you visit our online store, make a purchase, create a customer account, contact us or otherwise use our services.
MarMar Copenhagen WEB (Dallas ApS) is the data controller responsible for the processing of personal data described in this Privacy Policy.
What personal data do we collect?
We may collect personal data about you when you visit or shop on our online store, create a customer account, contact customer service, subscribe to our newsletter or otherwise interact with us.
This may include:
- Name
- Address, including delivery and billing information
- Email address
- Telephone number
- Information about your orders and purchase history
- Information about returns, complaints and customer service enquiries
- Information about your chosen payment method
- IP address and technical information about your device and browser
- Information about how you use our website, including the pages and products you visit
- Information you provide to us when participating in competitions, subscribing to newsletters or taking part in other activities
We do not store your full payment card details. Payment information is processed through the relevant payment providers.
Why do we process your personal data?
We process your personal data for purposes including:
- Receiving, processing and delivering your orders
- Processing payments
- Handling returns and complaints
- Communicating with you about your order and delivery
- Providing customer service
- Managing your customer account
- Preventing misuse and fraud
- Complying with our legal and accounting obligations
- Analysing and improving our online store and customer experience
- Sending newsletters and other direct marketing where we have a valid legal basis to do so
- Managing competitions and other activities that you choose to participate in
Legal basis for processing
We process your personal data on different legal bases depending on the purpose of the processing.
Where processing is necessary to complete your purchase, deliver your order, process your payment, handle a return or provide similar services, we process your personal data in order to fulfil our contract with you.
In certain cases, we process personal data in order to comply with legal obligations, including accounting and documentation requirements.
We may also process personal data on the basis of our legitimate interests, for example in connection with customer service, fraud prevention and the development and improvement of our online store, provided that our interests are not overridden by your rights and interests.
Where your consent is required, for example for certain types of marketing and cookies, we process your personal data on the basis of your consent. You may withdraw your consent at any time.
Newsletters and marketing
If you have subscribed to our newsletter or otherwise consented to receiving marketing from us, we may use your contact details to send you news, inspiration, product information, offers and other relevant marketing communications.
You can unsubscribe from our marketing communications at any time by using the unsubscribe link in our emails or by contacting us.
Withdrawing your consent does not affect the lawfulness of any processing carried out before your consent was withdrawn.
Sharing of personal data
In order to operate our online store and provide our services, we may share relevant personal data with selected partners and service providers.
These may include:
- Payment providers
- Warehouse and logistics partners
- Shipping and delivery providers
- IT, hosting and e-commerce platform providers
- Customer service and communication platforms
- Analytics and marketing providers
- Auditors, advisers or public authorities where necessary or required by law
Where a service provider processes personal data on our behalf, the processing is carried out according to our instructions and on the basis of a data processing agreement where required.
In other cases, a partner may act as an independent data controller for its processing of your personal data. In such cases, the partner's own privacy policy applies to that processing.
Klarna
If you choose Klarna as your payment method, we may share your contact and order information with Klarna so that Klarna can assess whether you qualify for its payment methods and provide you with the relevant payment options.
Personal data shared with Klarna is processed in accordance with Klarna's own Privacy Notice. You can read more about how Klarna processes your personal data here.
Transfers of personal data outside the EU/EEA
Some of our service providers and partners may process personal data in countries outside the EU/EEA.
Where personal data is transferred outside the EU/EEA, we ensure that an appropriate legal basis for the transfer is in place in accordance with applicable data protection legislation, such as an adequacy decision or the European Commission's Standard Contractual Clauses, where applicable.
Storage and deletion
We retain your personal data only for as long as necessary for the purposes for which it was collected or for as long as required under applicable law.
Information relating to purchases and payments may be retained for the period necessary to comply with accounting and other legal obligations.
Personal data processed on the basis of your consent will generally be processed until you withdraw your consent or until the data is no longer necessary for the relevant purpose.
When personal data is no longer required, it will be deleted or anonymised.
Cookies and similar technologies
We use cookies and similar technologies on our website to enable the online store to function, remember your preferences, analyse the use of our website and – where you have given your consent – for marketing and personalisation purposes.
Information collected through cookies may constitute personal data, including your IP address, cookie ID, information about your device and browser and information about how you use our website.
Strictly necessary cookies may be used without your consent, while other cookies and similar technologies are used in accordance with the choices you make in our cookie settings.
You can read more about the cookies we use, their purposes and how you can change or withdraw your consent in our Cookie Policy.
Security
We have implemented appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, loss or other unlawful processing.
Access to personal data is limited to employees and partners who have a relevant need to access the information.
Your rights
Under applicable data protection legislation, you have a number of rights in relation to our processing of your personal data.
Depending on the circumstances, you may have the right to:
- Access the personal data we process about you
- Have inaccurate or incomplete personal data corrected
- Have your personal data deleted
- Restrict the processing of your personal data
- Object to our processing of your personal data
- Receive certain personal data in a structured, commonly used and machine-readable format and have it transferred to another data controller (data portability)
- Withdraw your consent where processing is based on consent
You always have the right to object to the processing of your personal data for direct marketing purposes.
Your rights may be subject to certain limitations under applicable law.
You can exercise several of your rights directly through our GDPR page, where you can request access to, correction, portability or deletion of your personal data.
You are also always welcome to contact us at shop@marmar.dk if you have questions about your personal data or wish to exercise your rights.
Links to other websites
Our website may contain links to other websites and services. MarMar Copenhagen is not responsible for how other companies process personal data on their own websites or services.
We therefore recommend that you read the relevant company's privacy policy when visiting an external website or using an external service.
Complaints
If you are dissatisfied with the way we process your personal data, you are always welcome to contact us.
You also have the right to lodge a complaint with the Danish Data Protection Agency:
Danish Data Protection Agency (Datatilsynet)
Carl Jacobsens Vej 35
2500 Valby
Denmark
Telephone: +45 33 19 32 00
Email: dt@datatilsynet.dk
You can find more information at www.datatilsynet.dk.
Contact information
MarMar Copenhagen WEB (Dallas ApS) is the data controller responsible for the processing of personal data described in this Privacy Policy.
MarMar Copenhagen WEB (Dallas ApS)
Tirsbækvej 7
2720 Vanløse
Denmark
CVR: 41271442
Telephone: +45 31 63 35 36
Email: shop@marmar.dk